US & Canada Orders
We do our best to provide you with easy return and we handle returns on a case-by-case basis with the ultimate goal of making our customers happy and satisfied.
Please contact us within 30 days of your order purchase date, so we can authorize your return. Item should be in original package and in new condition to receive a full refund. Outbound shipping we paid but offered at no cost to you is not refundable and may be deducted from payment if there's nothing wrong with the item(s).
We also offer store credit for any returns after 30 days and must return no later than 90 days from your order purchase date.
Return and exchange items should be in new condition with all hardware that included with the item and must include original packing material.
If the item is clearly used or missing any parts, it can void the return eligibility or a 20% re-stocking fee may deduct from the refund amount. Please contact us first so we can better understand your case. Our goal is to deal with each return case fairly and reasonably. We long believed that to value each of our customers to receive your loyalty in shopping with us again in the future.
All refunds may take up to 10 business days to complete after return item received.
For return / refund status, please contact us with return tracking info. info@getowlhome.com
International Orders
We are happy to accept your return. Please contact us first to receive instruction. Refusing the package to sender may result lost / high return shipping cost that will deduct from your refund amount. International return shipping is responsible by buyers. All other return policy remain the same as above.
We do our best to respond within 24-48 business hours.
info@getowlhome.com